Shipping policy
Shipping Policy
At Pūrēly Organic we dispatch from Australian warehouses, allocating each order to get your low-tox essentials to you as quickly as possible.
Shipping costs. Free standard shipping on all orders over $99. Under $99 we charge a flat rate anywhere in Australia: $16.95 standard or $29.95 express. Nothing is calculated by weight, so a heavy order of liquid cleaners costs the same to ship as a light one. The exact cost is always shown at checkout before you pay.
Delivery times. We ship Australia-wide via reputable couriers. In-stock orders usually arrive within 3 to 7 business days. Express orders are sent by express courier. Remote and regional areas may take a little longer, and pre-orders ship once stock arrives from our supplier (see Pre-orders below). These timeframes are a guide only and are not guaranteed.
Pre-orders. Items marked Pre-order are not yet in stock and are being sourced from our supplier. Because supplier timelines can change, we can't guarantee a dispatch date. We'll keep you updated by email, and we'll let you know as soon as your item is on its way to us. If your order includes a pre-order item, we'll hold the whole order and ship it together once everything has arrived, unless you'd like us to send the in-stock items first. Just reply to your confirmation email. You can cancel a pre-order at any time before it's dispatched, for a full refund. If our supplier can't fulfil an item, we'll let you know straight away, offer a suitable alternative where we can, and refund you in full if you'd prefer.
Where possible, we consolidate shipments to reduce packaging waste and minimise unnecessary freight movement. If you need an in-stock item urgently, contact us after placing your order and we will prioritise dispatch where possible.
Australia only. We currently ship within Australia only and do not offer international shipping.
Tracking and issues. Once dispatched, you will receive a shipping confirmation email with tracking details. If your order has not arrived within the estimated window, or your tracking has not updated, email us at info@purelyorganic.com.au and we will help track it down. We are not responsible for courier delays outside our control, but we will always help resolve any issue.
Incorrect address. Please check your delivery address at checkout. We cannot be responsible for parcels sent to an incorrectly entered address, though we will always do our best to assist.